Technology

Disneyland guests can opt out of facial recognition at park entrances

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by Iman Palm - 04/25/26 12:37 PM ET

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by Iman Palm - 04/25/26 12:37 PM ET

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(KTLA) – Guests visiting a Disneyland Resort in recent months may have noticed new facial recognition technology at the entrance — though they do not have to use the system if they choose not to, according to the company guidelines.

Disney says the technology is designed to streamline guest entry. The system captures an image of their face and compares it to the image taken when the ticket or pass was first used. Both photos are converted into numerical values to verify a match.

The company says those values are deleted within 30 days unless they must be retained for legal or fraud‑prevention purposes.

Traditional entrance lanes at Disneyland and Disney California Adventure remain available. Guests who opt out of using the new tech can enter through the parks’ main entrances along the Esplanade, where cast members manually validate tickets, according to the website.

Disney notes that images may still be taken in these lanes, but biometric processing will not occur.

The news comes as the general public remains concerned about mass surveillance and tracking in public spaces.

The resort also updated its front entry gates to improve accessibility. All gates are now ADA‑compliant, allowing guests using wheelchairs, ECVs and strollers to pass through more easily.

The redesigned gates open automatically after a ticket is scanned and a photo is taken, and they include access points for MagicBand+ tapping. Cast members will continue to staff the entrances to validate tickets and assist guests.

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